Human Resources Department Shrinks as Outsourcing Rises I love to mentor people. In fact, I have taken to mentoring people who are moving into HR careers, as I feel like I have a lot to offer in this area. However, I am beginning to find a common theme with universities graduating HR folks into a […]
The Customer – Employee Parallel Customer Service, CRM, Help Desk, or whatever you call it, should be a priority of any business. Derek Sivers, the founder of CD Baby, stated that “Customer Service is the new marketing.” People often choose a place to work based on its quality of customer service. Great customer service will […]
The fact that they are called soft skills cause many of us to dismiss them. They are not as easily quantifiable as technical skills, but they are just as important. Soft skills are skills that help with communication and understanding our fellow humans. Now these are essential to any profession but as stated above, they […]
You may have heard of a Persona. It is a marketing concept that captures a profile about a common type of person, usually a customer or user, for which firms want to cater. HR/People Ops can use workforce personas to hire, motivate, and cultivate people with desired traits. In addition, job seekers are tailoring their […]
It has been a trying time for Mexico, the Caribbean Islands, and the United States. Natural disasters have struck and have caused widespread destruction and have taken lives. Earthquakes in Mexico, Hurricane Harvey in Houston, Hurricane Irma in the Caribbean and in Florida and Hurricane Maria hitting the Caribbean as well. At this time, we […]
It’s been a frustrating couple of months for you, looking for work opportunities. You’ve been to career fairs, networking events, and visited every job board you can think of. Yet, opportunities have not presented themselves. But fear not! An opportunity will come. Searching for the opportunity is not the top priority unless you have financial hardship. […]
Some months ago, we wrote a post about avoiding a bad boss, titled The Five Employer Types You Should Avoid. There are several horrible bosses and even shady ones. But what makes a great boss? Do you have or have had a great boss? Do you manage a team? What makes a great boss? Here’s what […]
Employee Training. The very phrase can induce eye-rolls, and many people can’t even relate their company’s training to the job they are being paid to do. “Why are we doing this? Because it’s required.” It does not have to be an exercise in going through the motions. Of course, employee training is necessary for the new […]
So you’ve hired a new employee! He or she may have combined feelings of excitement and nervousness during onboarding — and so do you! What exactly is the procedure to onboard a new hire? Is there a procedure? While there is no rule for having an initiation process for a new hire, it can make […]
The interview is a necessary evil. You need to get to know the potential candidate, but the process can be dreary — for both the candidates and the interviewer(s). AS A CANDIDATE If you’ve gone through many interviews, the need for preparation becomes less and less. This is because they are often predictable: “What are your […]