How to Win and Keep Customers – The Zappos Example

Blocks spell out SUPPORT, in reference to supporting customers

The Customer – Employee Parallel Customer Service, CRM, Help Desk, or whatever you call it, should be a priority of any business. Derek Sivers, the founder of CD Baby, stated that “Customer Service is the new marketing.” People often choose a place to work based on its quality of customer service. Great customer service will …

How to Win and Keep Customers – The Zappos Example Read More »